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"The HELP Program is a fine example of Governor George Pataki's commitment to providing New York State motorists with a safe and efficient traveling experience in the Hudson Valley. The Program clearly shows the leadership position the Department of Transportation has taken nationally in providing an extraordinary safety patrol program. We are proud of this outstanding program."
"The HELP Program is a valuable tool for troopers who can rely on the dedicated efforts of the HELP operators to respond to motorists on the roadside in need of assistance, allowing troopers to assist other stranded motorists or accomplish other highway-related duties. This program is an effective and efficient service that enhances traffic safety for all users of the highway."
"While the primary focus of the HELP Program is to rapidly clear disabled vehicles to maintain the traffic flow during rush hour periods, the potential for secondary incidents when a vehicle is disabled in the driving lane of a 55 mph highway is significant. The presence of the HELP vehicles on the scene, usually within ten minutes of a breakdown, has time after time, reduced the likelihood of additional property damage, personal injury, or even death."
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